  Returning Goods for a REFUND - IMPORTANT - Using this "REFUND Returns Procedure"
1. Please use this form to obtain a REFUND Returns Authorisation Number from Customer Services at the warehouse, please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
2. This procedure is ONLY for the return of items purchased from this web site. All returned merchandise must be in original condition, unused, with all original packaging, components, instructions & warranty material. If in our opinion either the goods or the packaging are not in a re-saleable state, then we may decline your refund request, as we won't be able to re-sell your returned item. 3. Please Note that we do not refund the original shipping costs, nor the return shipping costs which are your responsibility and that every order returned for a refund is subject to a £5 (or €8 Euro for EU mainland orders) administration, handling & re-storage surcharge which will be deducted from the value that is refunded. We must receive the goods back as soon as possible - ideally within 7 days, but no later than 30 days from the date of purchase. Please return via a traceable shipping method to ensure that the goods arrive safely at our warehouse. 4. Once received at our warehouse, the refund will be issued as soon as possible to the credit/ debit card used for the original purchase and the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on your card statement. 5. When we email you your REFUND Returns Authorisation Number, we will tell you our warehouse address and other important details. Please note that required information is marked with an (R) |