  Returning Goods for a WARRANTY CLAIM - IMPORTANT - Using this "WARRANTY CLAIM Procedure"
Products purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship. Hunter Boots are made largely by hand, using a combination of modern technology and traditional craft techniques. Hunter use natural rubber in their products, tapped from rubber trees in tropical plantations. For these reasons, each Hunter is unique, and may show tiny imperfections in appearance. These in no way affect the performance of the boot, and indeed may be said to add character.
1. Please use this form to obtain a WARRANTY CLAIM Returns Authorisation Number (RAN) from Customer Services at the warehouse, please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number. 2. This procedure is ONLY for the return of items purchased from this web site. If the goods were not purchased from us, we will not accept any warranty claim relating to them and you should return the damaged goods to the place of purchase. 3. Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims. Please return via a traceable shipping method to ensure that the goods arrive safely at our warehouse. Warranty claims will be assessed once we have received the returned goods & we will either despatch a replacement or issue a refund. Should the item you require be unavailable, we will email you to seek your further instructions. 4. Any refund will be issued as soon as possible to the credit/ debit card used for the original purchase and the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on your card statement. 5. When we email you your WARRANTY CLAIM RAN, we will provide our warehouse address and other important details. Please note that required information is marked with an (R) |