Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site and provided that you follow the "Returns Procedure" outlined below, we will promptly assist you with an exchange or refund.
IMPORTANT - Using this "Returns Procedure"
1. This procedure is ONLY for the return of items purchased from this web site - if you purchased the goods from another retail outlet or web site, then you should return the goods back to them.
2. The handling of your exchange / refund / warranty claim will be much quicker if you follow this procedure.
3. We prefer to communicate by email whenever possible so that we have a written record of events, so please use email and only phone if you DO NOT have an active email address.
Returns Procedure
Before returning any items please obtain a Returns Authorisation Number (RAN) from our warehouse.
Please use the appropriate button below to access the "RAN" request form ...
To EXCHANGE an item for a different Product / Colour / Size, choose ...
To RETURN an item for a REFUND, choose .............................................
To RETURN an item for a WARRANTY CLAIM, choose .........................
Please use the appropriate button below to access the "RAN" request form ...
To EXCHANGE an item for a different Product / Colour / Size, choose ...
To RETURN an item for a REFUND, choose .............................................
To RETURN an item for a WARRANTY CLAIM, choose .........................
Once they receive your request, the warehouse will reply with your "Authorisation Number" and further instructions including where to send the goods.
Incorrect Orders
If we have inadvertently sent you incorrect merchandise in error, we apologise. Please let us know by email at "uksales@wellie-boots.com" and we will endeavour to correct our error as soon as is possible at no additional cost to you.
Please to be sure to check your Order Confirmation / Invoice to make absolutely sure that it wasn't your error, because, if we sent you what you ordered, then you need to use the Exchange or Refund procedures outlined on this page.
Please to be sure to check your Order Confirmation / Invoice to make absolutely sure that it wasn't your error, because, if we sent you what you ordered, then you need to use the Exchange or Refund procedures outlined on this page.
Exchanging Goods Purchased from this web site
1. We will only EXCHANGE items that were purchased from this web site. Any item returned for an exchange must be in original condition, unused, with all original packaging, components, instructions & warranty material. If in our opinion either the goods or the packaging are not in a re-saleable state, then we may decline your exchange request, as we won't be able to re-sell your returned item.
2. Make sure you obtain an EXCHANGE Returns Authorisation Number (RAN) from Customer Services at the warehouse before returning any goods (see above), please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
3. The cost of returning the item that you wish to exchange to us is your responsibility and we must receive the goods back as soon as possible please - ideally within 7 days, but no later than 30 days from the date of purchase. Should the requested exchange items be out of stock, or a different price we will email you to advise you & seek your further instructions. Please return via a traceable shipping method to ensure that the goods arrive safely at our warehouse.
4. Since we will be shipping your goods again, you need to pay for the cost of that re-delivery. You can make that payment using the EXCHANGE RAN form (see link above) which will collect the re-delivery charge via the WorldPay Secure Server. We are afraid that we will only exchange returned goods if the correct re-delivery charge has already been paid.
5. If you are in a particular hurry for your replacement goods, then it may be easier & quicker to place a new order for the goods you want and then later return your original order for a refund. Using this method, the cost of getting your replacement is the same as exchanging.
2. Make sure you obtain an EXCHANGE Returns Authorisation Number (RAN) from Customer Services at the warehouse before returning any goods (see above), please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
3. The cost of returning the item that you wish to exchange to us is your responsibility and we must receive the goods back as soon as possible please - ideally within 7 days, but no later than 30 days from the date of purchase. Should the requested exchange items be out of stock, or a different price we will email you to advise you & seek your further instructions. Please return via a traceable shipping method to ensure that the goods arrive safely at our warehouse.
4. Since we will be shipping your goods again, you need to pay for the cost of that re-delivery. You can make that payment using the EXCHANGE RAN form (see link above) which will collect the re-delivery charge via the WorldPay Secure Server. We are afraid that we will only exchange returned goods if the correct re-delivery charge has already been paid.
5. If you are in a particular hurry for your replacement goods, then it may be easier & quicker to place a new order for the goods you want and then later return your original order for a refund. Using this method, the cost of getting your replacement is the same as exchanging.
Returning Goods for a Refund
1. Obviously we will only REFUND items that were purchased from this web site. Any item returned for a refund must be in original condition, unused, with all original packaging, components, instructions & warranty material. If in our opinion either the goods or the packaging are not in a re-saleable state, then we may decline your refund request, as we won't be able to re-sell your returned item.
2. Make sure to obtain a REFUND Returns Authorisation Number (RAN) from Customer Services at the warehouse before returning anything (see above), please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
3. Please Note that we do not refund the original shipping costs, nor the return shipping costs which are your responsibility and that every order returned for a refund is subject to a £5 (or €8 Euro for EU mainland orders) administration, handling & re-storage surcharge which will be deducted from the value that is refunded. We must receive the goods back as soon as possible - ideally within 7 days, but no later than 30 days from the date of purchase. Please return via a traceable shipping method to ensure that the goods arrive safely at our warehouse.
4. Once received at our warehouse, the refund will be issued as soon as possible to the credit/ debit card used for the original purchase and the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on your card statement.
2. Make sure to obtain a REFUND Returns Authorisation Number (RAN) from Customer Services at the warehouse before returning anything (see above), please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
3. Please Note that we do not refund the original shipping costs, nor the return shipping costs which are your responsibility and that every order returned for a refund is subject to a £5 (or €8 Euro for EU mainland orders) administration, handling & re-storage surcharge which will be deducted from the value that is refunded. We must receive the goods back as soon as possible - ideally within 7 days, but no later than 30 days from the date of purchase. Please return via a traceable shipping method to ensure that the goods arrive safely at our warehouse.
4. Once received at our warehouse, the refund will be issued as soon as possible to the credit/ debit card used for the original purchase and the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on your card statement.
Warranty Claims
Products purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship.
1. If the goods were not purchased from us, we will not accept any warranty claim relating to them and you should return the damaged goods to the place of purchase.
2. Make sure you obtain a WARRANTY CLAIM Returns Authorisation Number (RAN) from Customer Services at the warehouse before returning any goods (see above), please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
3. Goods should be returned via a traceable shipping method to ensure that the goods arrive safely at our warehouse.
4. Warranty claims will be assessed once we have received the returned goods &, once validated, we will either despatch a replacement item or issue a refund. Should a replacement item be unavailable, we will email you to seek further instructions.
5. Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims.
6. If a refund is requested, it will be issued as soon as possible to the credit/ debit card used for the original purchase and the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on your card statement.
1. If the goods were not purchased from us, we will not accept any warranty claim relating to them and you should return the damaged goods to the place of purchase.
2. Make sure you obtain a WARRANTY CLAIM Returns Authorisation Number (RAN) from Customer Services at the warehouse before returning any goods (see above), please note that WE WILL REJECT ANY RETURNED GOODS WHICH HAVE NO Returns Authorisation Number.
3. Goods should be returned via a traceable shipping method to ensure that the goods arrive safely at our warehouse.
4. Warranty claims will be assessed once we have received the returned goods &, once validated, we will either despatch a replacement item or issue a refund. Should a replacement item be unavailable, we will email you to seek further instructions.
5. Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims.
6. If a refund is requested, it will be issued as soon as possible to the credit/ debit card used for the original purchase and the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on your card statement.
Size & Fit Disclaimer
We really do want you to get the very best fit from any product(s) that you buy from us, however we are sure that you already understand that the size / style selection of products bought from this web site are entirely under your control and it is impossible for us to confirm that the goods you select will fit you well, therefore we can accept no responsibility for any items that are a bad fit which, in extreme cases as with any inappropriately sized clothing and/or footwear, could cause abrasions or sores.
As you can see from our Exchanges / Returns Policy, we are happy to exchange items that you have bought from us for a different size once you've paid for the re-delivery, so there is no reason for you to put up with any incorrectly fitting products that you may have selected.
Accordingly whilst we do what we can on this web site to publish as much sizing information as is possible to assist you in choosing the best size for you, we are afraid we will not accept any responsibility whatsoever for any consequences (direct or indirect) of items that you buy from us which fit the recipient poorly.
As you can see from our Exchanges / Returns Policy, we are happy to exchange items that you have bought from us for a different size once you've paid for the re-delivery, so there is no reason for you to put up with any incorrectly fitting products that you may have selected.
Accordingly whilst we do what we can on this web site to publish as much sizing information as is possible to assist you in choosing the best size for you, we are afraid we will not accept any responsibility whatsoever for any consequences (direct or indirect) of items that you buy from us which fit the recipient poorly.
Order Cancellation
Your Right To Cancel Your Order
Orders cancelled before we commence delivery will be refunded in full - you should notify us by email as soon as possible at "Web Sales".
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from this web store within seven working days beginning the day after you receive delivery of the goods. If you decide to cancel your order, you must notify us within that seven working day period and if you cancel your order after receiving the goods you must return the goods to us within 30 days of purchase. You are responsible for both the original shipping cost and the cost of returning the goods to us. We will only reimburse you for the value of the actual goods - please follow the procedure detailed above by hitting the "Get a REFUND RAN" button. The Customer Services Team will contact you promptly with further instructions including where to send the goods. The refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from this web store within seven working days beginning the day after you receive delivery of the goods. If you decide to cancel your order, you must notify us within that seven working day period and if you cancel your order after receiving the goods you must return the goods to us within 30 days of purchase. You are responsible for both the original shipping cost and the cost of returning the goods to us. We will only reimburse you for the value of the actual goods - please follow the procedure detailed above by hitting the "Get a REFUND RAN" button. The Customer Services Team will contact you promptly with further instructions including where to send the goods. The refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE.
Contacting Us
Please e-mail the appropriate department listed below. If you have no active email address, then (and only then) telephone Free Phone: 0800 756 6588 to acquire your "Returns Authorisation Number".
For Delivery Queries or information regarding delivery of any existing purchase of Hunter Boots from this web site ...
Please e-mail Our Warehouse
Please e-mail Our Warehouse
For sales related enquiries, such as information on sizing & pricing, or help with this web site ...
Please e-mail Web Sales.
Please e-mail Web Sales.
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