This web store is ONLY for orders for delivery to the UK
(England, Scotland, Wales, Northern Ireland and the Channel Islands)
For delivery to OTHER Countries please use our ...
OR 
Please be sure to order the correct size of boots and leave enough room for thick socks if required. If in doubt, please refer to our "Sizing" information available under the picture on each boot order page.
For delivery to OTHER Countries please use our ...
OR Please be sure to order the correct size of boots and leave enough room for thick socks if required. If in doubt, please refer to our "Sizing" information available under the picture on each boot order page.
Deliveries & Payment
Deliveries are made by courier and whilst usually we will endeavour to deliver your goods in 3 to 5 working days from your order date, this is subject to product availability and any delays caused by peak or holiday periods - deliveries will take longer for Northern Ireland & the Channel Islands.
There is a £8.00 delivery charge on each order made from this web site. The delivery cost will be added to your order at "CheckOut".
To discourage internet fraud, it is our policy to deduct the money due (for goods & delivery) from your credit / debit card at time of order (not when we despatch the goods). Only paid orders will be delivered and purchases will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE (SixTop Ltd. manage these web stores).
We are afraid we cannot deliver at weekends or on Bank Holidays. Please be aware that the delivery company will be unable to leave the goods at the delivery address without a signature accepting them as proof of delivery. Any requests made during the order process to leave the goods without signature will be ignored. All goods are shipped in the standard manufacturer's packaging and we are afraid that we are unable to gift wrap the goods, nor can we append any customer specific greetings.
BE SURE TO CHECK FOR PRODUCT AVAILABILITY - View the stock status here ...
Any out of stock products will be placed on "Back Order" and delivered when available.
Ordering Off Line
You can also order by Mail (by credit / debit card, or by enclosing a cheque or postal order), or by Faxing your order to us (giving your credit / debit card details). Buying online through our web stores is quicker, since your credit card payment is cleared immediately on-line and therefore your order commences processing much sooner, but if you really prefer click here... 
Exchanges / Returns Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase from this web site and provided that you follow the "Returns Procedure" outlined below, we'll promptly assist you with a refund or exchange within 30 days of the date that we receive the goods back at our warehouse - But the merchandise must be in original condition, unused, with all original packaging where available, components, instructions, and warranty material.
To Return an Item to Us
IMPORTANT - Using this "Returns Procedure"
1. This procedure is ONLY for the return of items purchased from this web site - if you purchased the goods from
another retail outlet or web site, then you should return the goods back to them.
2. The handling of your return / exchange / warranty claim will be much quicker if you follow this procedure.
3. We prefer to communicate by email whenever possible so that we have a written record of the return, so please
use email and only phone if you DO NOT have an email address.
Returns Procedure
1. This procedure is ONLY for the return of items purchased from this web site - if you purchased the goods from
another retail outlet or web site, then you should return the goods back to them.
2. The handling of your return / exchange / warranty claim will be much quicker if you follow this procedure.
3. We prefer to communicate by email whenever possible so that we have a written record of the return, so please
use email and only phone if you DO NOT have an email address.
Returns Procedure
Before returning any items please email Customer Services (Click here ... returns@wellie-boots.com) to
obtain a Returns Authorisation Number and include the following information in your request:
- The date you received the goods
- Your web order number
- The advice note number (from the packing slip)
- Your full postal address
- Your e-mail address & contact telephone number
- The reason for returning the goods, and confirm if you require a replacement or refund.
Email the above information to: Customer Services (Click here ... returns@wellie-boots.com)
The Hunter Customer Services Team will reply promptly with a "Returns Authorisation Number" and further instructions including where to send the goods. Following this procedure will ensure a trouble free return. Where appropriate we will refund the original purchaser's credit/debit card - the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on the card statement. If you have no email address, then (and only then) telephone: 01387 269591 to acquire your "Returns Authorisation Number".
obtain a Returns Authorisation Number and include the following information in your request:
- The date you received the goods
- Your web order number
- The advice note number (from the packing slip)
- Your full postal address
- Your e-mail address & contact telephone number
- The reason for returning the goods, and confirm if you require a replacement or refund.
Email the above information to: Customer Services (Click here ... returns@wellie-boots.com)
The Hunter Customer Services Team will reply promptly with a "Returns Authorisation Number" and further instructions including where to send the goods. Following this procedure will ensure a trouble free return. Where appropriate we will refund the original purchaser's credit/debit card - the transaction will appear as WP-SIXTOP LIMITED CROWTHORNE on the card statement. If you have no email address, then (and only then) telephone: 01387 269591 to acquire your "Returns Authorisation Number".
Shipping Charges on Exchanges / Returns
Exchanges
If you are exchanging merchandise purchased from this web site, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is free of charge; however, if you would like to purchase additional items, you are responsible for the cost of additional items and their shipping charges.
Returns
If you cancel your order after we have delivered your goods, or are returning the merchandise for a refund, you are responsible for both the original shipping cost and the cost of returning it to us. We will only reimburse you for the value of the actual goods.
Incorrect Orders
If we have inadvertently sent you incorrect merchandise, we apologise. You will be reimbursed for the cost of returning the package to us (up to a maximum equal to the original delivery cost charged), and you will not be charged for the shipping costs of replacement merchandise. Please note that return postage refunds will be settled by cheque direct from Hunter Boot Ltd.
The Hunter Warranty
Every pair of boots purchased from this web site are covered by a comprehensive 12 month manufacturer's warranty against faulty materials or workmanship.
Hunter Boots are made largely by hand, using a combination of modern technology and traditional craft techniques. We use natural rubber in our products, tapped from rubber trees in tropical plantations. For these reasons, each Hunter is unique, and may show tiny imperfections in appearance. These in no way affect the performance of the boot, and indeed may be said to add character.
Hunter Boots are made largely by hand, using a combination of modern technology and traditional craft techniques. We use natural rubber in our products, tapped from rubber trees in tropical plantations. For these reasons, each Hunter is unique, and may show tiny imperfections in appearance. These in no way affect the performance of the boot, and indeed may be said to add character.
Warranty Claims for items purchased from this web store
Should you consider that you have a warranty claim for any goods purchased from this web site (if purchased from any other retail outlet or web site, then you should contact them with your warranty claim), please follow the procedure detailed above in the "To Return An Item to Us" section including as much detail as possible on your Returns Authorisation Request. The Customer Services Team will contact you with further instructions. Where appropriate a refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE. Return shipping costs (up to a maximum equal to the original delivery cost charged) will be reimbursed for all validated warranty claims. Please note that return postage refunds will be settled by cheque direct from Hunter Boot Ltd.
Due to our policy of continual improvement we reserve the right to make alterations to our product specifications at any time. Note that all photographs contained within this web store are for visual reference only.
This does not affect your statutory rights as a consumer.
All Hunter products are manufactured under a quality system in accordance with BSEN ISO 9001.
Due to our policy of continual improvement we reserve the right to make alterations to our product specifications at any time. Note that all photographs contained within this web store are for visual reference only.
This does not affect your statutory rights as a consumer.
All Hunter products are manufactured under a quality system in accordance with BSEN ISO 9001.
Order Cancellation
Your Right To Cancel Your Order
Orders cancelled before delivery will be refunded in full.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from this web store within 7 working days beginning the day after you receive delivery of the goods.
Should you decide to cancel your order you must notify us within that 7 working day period and if you cancel your order after receiving the goods you must return the goods to us as soon as possible and you are responsible for both the original shipping cost and the cost of returning the goods to us. We will only reimburse you for the value of the actual goods - please follow the procedure detailed above in the "To Return An Item to Us" section including as much detail as possible on your Returns Authorisation Request. The Customer Services Team will contact you promptly with further instructions including where to send the goods. The refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE.
The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from this web store within 7 working days beginning the day after you receive delivery of the goods.
Should you decide to cancel your order you must notify us within that 7 working day period and if you cancel your order after receiving the goods you must return the goods to us as soon as possible and you are responsible for both the original shipping cost and the cost of returning the goods to us. We will only reimburse you for the value of the actual goods - please follow the procedure detailed above in the "To Return An Item to Us" section including as much detail as possible on your Returns Authorisation Request. The Customer Services Team will contact you promptly with further instructions including where to send the goods. The refund will appear on the original purchaser's card statement as WP-SIXTOP LIMITED CROWTHORNE.
Your Privacy
Our Pledge to You, Our Customer
We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Collection and Use of Information
Any information that you may provide to us through our web site - which may be collected during the ordering process, registration process, by joining our mailing list, or by e-mailing us - will be collected lawfully and in accordance with the Data Protection Act 1998. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, or any similar information given at the time of ordering or registering for our mailing list. Any information that you may provide through this web site will be collected by SixTop Ltd., who manage these web stores, and will only be used as stated on this web site and to fulfill your order.
Joining Our Mailing List
If you choose to join our mailing list, we will only use the information that you provide to update you on any special promotions, or changes & additions to the Hunter product range. If you do not choose to join our mailing list, then we will not provide you with such information. Any person joining our mailing list may opt out of the mailing list at any time by selecting the "Un-subscribe" option displayed on our web site, or my e-mailing us at uksales@wellie-boots.com, stating "Leave Mailing List" in the e-mail "Subject" box.
Contacting Us Regarding Privacy Matters
To contact us regarding privacy matters, please e-mail us at uksales@wellie-boots.com.
Security
Secure Shopping
Credit/debit card orders placed on our site are processed by WorldPay using SSL technology, so rest assured that your transactions are protected. WorldPay enable thousands of shoppers in hundreds of countries to shop safely and securely every day - Trusted by customers in 110 countries, WorldPay care about your privacy.. To learn about WorldPay's world leading payment security ... click here.
Please Note that purchases from this Web Store will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE (SixTop Ltd. manage these web stores).
Payment
To discourage internet fraud, it is our policy to deduct the money due (for both goods & delivery charges) from your credit / debit card at time of order (not when we despatch the goods) and only paid orders will be delivered.
We accept most major Credit / Debit cards, including ...
Please Note that purchases from this Web Store will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE (SixTop Ltd. manage these web stores).
Payment
To discourage internet fraud, it is our policy to deduct the money due (for both goods & delivery charges) from your credit / debit card at time of order (not when we despatch the goods) and only paid orders will be delivered.
We accept most major Credit / Debit cards, including ...
Contacting Us
Please e-mail the appropriate department listed below.
For Delivery Queries, Stock Status enquiries, queries about an order, or information regarding any existing purchase of Hunter Boots from this web site ...
Please e-mail Customer Services
Please e-mail Customer Services
For sales related enquiries, such as information on sizing & pricing, or help with this web site ...
Please e-mail Web Sales.
Please e-mail Web Sales.
Contacting Technical Support
For technical support issues, please e-mail Technical Support.
To view more information about, or to contact, SixTop Ltd. who manage this web store, please Click Here.
To view more information about, or to contact, SixTop Ltd. who manage this web store, please Click Here.