Delivery Costs & Payment
This web store is ONLY for ORDERS for DELIVERY to the United Kingdom:
England, Scotland, Wales, Northern Ireland & UK local Offshore Islands - we do not deliver to the Channel Islands or to BFPO addresses. There is a £5.00 delivery charge on each order made from this web site. The delivery cost will be added to your order at "CheckOut".
To discourage internet fraud, it is our policy to deduct the money due (for goods & delivery charge) from your credit / debit card when we clear the payment at time of order and only paid orders are accepted. The purchase will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE.
Deliveries are made by courier and will require signature upon receipt as proof of delivery, so if it is likely that nobody will be at your delivery address to accept the goods, please consider delivering to your works address. Any requests made during the order process to leave the goods without signature will be ignored.
Orders for UK Mainland delivery which are placed by 3:00pm Monday to Thursday will be delivered the next day, orders placed by 3:00pm on Friday will arrive the next Monday, Saturday or Sunday orders will arrive on the following Tuesday (subject to product availability and any delays caused by weather and peak or holiday periods) - deliveries may take longer for the more remote Scottish Highlands and UK offshore islands.
We are afraid we cannot deliver at weekends or on Bank Holidays. All goods are shipped in the standard manufacturer's packaging and we are afraid that we are unable to gift wrap the goods, nor can we append any customer specific greetings.
Any out of stock products will be placed on "Back Order" and delivered when available, but in such circumstances you will be advised by email and given the option to exchange or cancel.
Contacting Us & Tracking your Delivery
Whenever possible we prefer to communicate by email so that we have a written record of your query.
We will send you an email when your order is despatched & you can track your order progress online, so please don't phone unless your email isn't working - Thankyou
TRACKING YOUR ORDER:
You can track your UK / EU delivery online using the link below - giving either your Order Number (from your emailed Order Confirmation), or your Consignment Number (which you can find on the despatch email we send you) ...
CONTACTING OUR WAREHOUSE:
Should you wish to contact the warehouse about a delivery, then please email them at ... delivery@wellie-boots.com
CONTACTING CUSTOMER SERVICES:
Please email Customer Services at ... uk@wellie-boots.com (Customer Services)
Telephone Free Phone: 0800 756 6588
From outside the UK Tel: +44 (0)800 756 6588
From outside the UK Fax: +44 (0)1344 773918
Exchanges / Returns / Warranty Claims and other Info.
For detailed instructions on how to return goods for exchange, refund, or warranty claims see ...
This web store is ONLY for ORDERS for DELIVERY to the United Kingdom:
England, Scotland, Wales, Northern Ireland & UK local Offshore Islands - we do not deliver to the Channel Islands or to BFPO addresses. There is a £5.00 delivery charge on each order made from this web site. The delivery cost will be added to your order at "CheckOut".
To discourage internet fraud, it is our policy to deduct the money due (for goods & delivery charge) from your credit / debit card when we clear the payment at time of order and only paid orders are accepted. The purchase will appear on your credit/debit card statement as WP-SIXTOP LIMITED CROWTHORNE.
Deliveries are made by courier and will require signature upon receipt as proof of delivery, so if it is likely that nobody will be at your delivery address to accept the goods, please consider delivering to your works address. Any requests made during the order process to leave the goods without signature will be ignored.
Orders for UK Mainland delivery which are placed by 3:00pm Monday to Thursday will be delivered the next day, orders placed by 3:00pm on Friday will arrive the next Monday, Saturday or Sunday orders will arrive on the following Tuesday (subject to product availability and any delays caused by weather and peak or holiday periods) - deliveries may take longer for the more remote Scottish Highlands and UK offshore islands.
We are afraid we cannot deliver at weekends or on Bank Holidays. All goods are shipped in the standard manufacturer's packaging and we are afraid that we are unable to gift wrap the goods, nor can we append any customer specific greetings.
Any out of stock products will be placed on "Back Order" and delivered when available, but in such circumstances you will be advised by email and given the option to exchange or cancel.
Contacting Us & Tracking your Delivery
Whenever possible we prefer to communicate by email so that we have a written record of your query.
We will send you an email when your order is despatched & you can track your order progress online, so please don't phone unless your email isn't working - Thankyou
TRACKING YOUR ORDER:
You can track your UK / EU delivery online using the link below - giving either your Order Number (from your emailed Order Confirmation), or your Consignment Number (which you can find on the despatch email we send you) ...
CONTACTING OUR WAREHOUSE:
Should you wish to contact the warehouse about a delivery, then please email them at ... delivery@wellie-boots.com
CONTACTING CUSTOMER SERVICES:
Please email Customer Services at ... uk@wellie-boots.com (Customer Services)
Telephone Free Phone: 0800 756 6588
From outside the UK Tel: +44 (0)800 756 6588
From outside the UK Fax: +44 (0)1344 773918
Exchanges / Returns / Warranty Claims and other Info.
For detailed instructions on how to return goods for exchange, refund, or warranty claims see ...
Delivery to Europe
For deliveries to mainland Europe please see ... 
Need Help?
You should find the answer to your problem by viewing our "Frequently Asked Questions" (FAQ) pages at ... 
We accept most major Credit / Debit cards, and PayPal ...
